Infosys is conducting a walk-in drive for Freshers/Exp as Process Executive Positions in Bangalore, Pune Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Infosys

Job Role: Process Executive, Service Desk Executive

Experience: 1 – 4 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Bangalore, Pune

Salary: Best in Industry

Job Description:

1. Customer Service – Sr. Process Executive (Voice & Sales)

What You’ll Do:

• Handle domestic/international inbound calls with a strong focus on customer experience & inbound sales.
• Provide first-level resolution and upsell/cross-sell relevant services.
• Deliver empathetic and effective communication to build customer trust.
• Troubleshoot basic technical issues and escalate as needed.
• Record and manage interactions using internal systems.
• Stay updated on product knowledge and participate in regular training.

Must-Haves:

• Excellent spoken English
• Prior customer support or inbound sales experience preferred.
• Willingness to work night shifts (starting around 1 AM).
• 100% Work From Office – No hybrid/remote.
• Qualification: Any Full-Time Graduate

2. Service Desk Executive – IT Support (Voice/Chat/Email)

What You’ll Do:

• Resolve technical queries related to VPN, O365, Active Directory, drivers, etc., via calls, chats, or emails.
• Use tools like ServiceNow, Remedy, Control-M (if experienced).
• Handle tickets and provide effective L1 support.
• Assist users across various operating systems and support productivity tools.
• Follow escalation protocols and ensure timely resolution.
• Adhere to client-specific training programs and quality standards.

Must-Haves:

• Strong communication skills.
• Prior experience in a Service Desk / IT Helpdesk role is a plus.
• Comfortable working in night shifts (US timings).
• 100% Work From Office, No remote.
• Open to completing dedicated training programs as per project needs.
• Qualification: Any Full-Time Graduate

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 24th July 2025

Time: 10.00 AM to 1.00 PM

Interview Address:

Infosys Limited – Nagpur SEZ
Co-Developer Plot No: 7,
Sector Special Economic Zone,
MIHAN Notified Area,
Incubation Center, Ground Floor
Nagpur, Maharashtra – 441108

About Infosys:

Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.