Infosys is conducting a walk-in drive for Freshers/Exp as Process Executive Positions in Bangalore, Pune Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Infosys
Job Role: Process Executive, Service Desk Executive
Experience: 1 – 4 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Bangalore, Pune
Salary: Best in Industry
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Job Description:
1. Customer Service – Sr. Process Executive (Voice & Sales)
What You’ll Do:
- Handle domestic/international inbound calls with a strong focus on customer experience & inbound sales.
- Provide first-level resolution and upsell/cross-sell relevant services.
- Deliver empathetic and effective communication to build customer trust.
- Troubleshoot basic technical issues and escalate as needed.
- Record and manage interactions using internal systems.
- Stay updated on product knowledge and participate in regular training.
Must-Haves:
- Excellent spoken English
- Prior customer support or inbound sales experience preferred.
- Willingness to work night shifts (starting around 1 AM).
- 100% Work From Office – No hybrid/remote.
- Qualification: Any Full-Time Graduate
2. Service Desk Executive – IT Support (Voice/Chat/Email)
What You’ll Do:
- Resolve technical queries related to VPN, O365, Active Directory, drivers, etc., via calls, chats, or emails.
- Use tools like ServiceNow, Remedy, Control-M (if experienced).
- Handle tickets and provide effective L1 support.
- Assist users across various operating systems and support productivity tools.
- Follow escalation protocols and ensure timely resolution.
- Adhere to client-specific training programs and quality standards.
Must-Haves:
- Strong communication skills.
- Prior experience in a Service Desk / IT Helpdesk role is a plus.
- Comfortable working in night shifts (US timings).
- 100% Work From Office, No remote.
- Open to completing dedicated training programs as per project needs.
- Qualification: Any Full-Time Graduate
Apply Mode: Walk-in
Walk-in Details:
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Walk-in Date: 24th July 2025
Time: 10.00 AM to 1.00 PM
Interview Address:
Infosys Limited – Nagpur SEZ
Co-Developer Plot No: 7,
Sector Special Economic Zone,
MIHAN Notified Area,
Incubation Center, Ground Floor
Nagpur, Maharashtra – 441108
About Infosys:
Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
