Company Name: Infosys
Job Role: Customer Success Associate
Experience: 1 – 2 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore, Pune
Salary: Best in Industry
Job Description:
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- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Work from Office
Must to adhere and non-negotiables:
- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , flexible shifts
- 100% WFO , no hybrid
Must Have:
- Excellent communication skills
- Ready to work in 24*7 shifts, work from office in Pune
- Full time education of 15 years
- For Service Desk :: Knowledge/Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory is required
Documents to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Walk-in Details:
Walk-in Date: 25th January 2025
Time: 10.00 AM – 1.00 PM
Venue Details:
Infosys BPM Limited,
Pacifica Tech Park, Survey No.76,
No.23 Rajiv Gandhi Salai (OMR),Navalur,
Chennai, Tamil Nadu-600130,India.
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