Infosys is conducting a walk-in drive for Freshers/Exp as Process Executive Positions in Bangalore Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Infosys

Job Role: Customer Service / Service Desk

Experience: 1 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Pune

Salary: Best in Industry

Job Description:

We’re on the lookout for Customer Support & Service Desk expertise (1-4 year experience) who are enthusiastic and have a passion for customer excellence. If youre looking to grow with a global leader, this is your chance to start strong!

1. Customer Support

What You’ll Do:

• Be the voice of the brand resolve customer queries via calls, chat, and email.
• Deliver exceptional customer experiences with empathy and efficiency.
• Own and resolve issues independently with analytical thinking.
• Respect customer time and ensure every interaction adds value.
• Thrive in a collaborative, high-energy environment.

What Were Looking For:

• Excellent communication skills.
• Quick problem-solving abilities.
• Willingness to work in a 24×7 setup.
• A proactive mindset and strong time management.

2. Service Desk

Your Mission:

• Provide remote support for laptops, desktops, LAN issues, and applications.
• Troubleshoot across platforms Windows, Android, iOS.
• Support Microsoft tools: Outlook, Teams, SharePoint, OneDrive, Skype.
• Handle registry fixes, patch upgrades, virus/security troubleshooting.
• Collaborate on network issues including VPN, TCP/IP, and OSI models.

Your Toolkit:

• Intermediate knowledge of OS, browsers, and MS Office Suite.
• Experience in a busy ICT Service Desk environment.
• Basic networking knowledge and troubleshooting skills.

What You Need to Bring

• Excellent communication skills (written & verbal English)
• Willingness to work in US time zones (Night Shifts)
• Any Full-time Graduate (No backlogs)
• Commitment to 100% Work from Office (No Hybrid)
• Readiness to complete client-specific training
• Ability to handle 24×7 rotational shifts

Preferred: Basic understanding or any customer support/Service Desk expertise

Mandatory Documents to Carry

• Updated printout of your resume
• Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
• All original academic documents for verification:
• 10th & 12th Marksheets
• Graduation (All Semesters, CMM, Provisional & Degree Certificate)
• Laptops & cameras are not permitted due to security restrictions.
• Government ID is mandatory for entry into the campus.

How to Attend the Walk-In

• Carry a copy of this email/invitation
• Register your application in advance
• Walk into the Infosys Pune Office on 5th December 2025 between 10:00 AM 1:00 PM

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 5th December 2025

Time: 10.00 AM to 1.00 PM

Interview Address:

Infosys BPM Limited,
1st Floor, ODC 8, Angsana building,
ASCENDAS, Ascendas,
Hinjewadi – Kasarsai Rd, Phase 3,
Hinjawadi Rajiv Gandhi Infotech Park,
Hinjawadi, Pimpri-Chinchwad, Maharashtra, 411057.

Contact – Nandini

About Infosys:

Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.