Company Name: Nilkamal
Job Role: Customer Service Associate
Experience: 2 – 7 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Best in Industry
Job Description:
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Roles and Responsibilities
- Handle customer inquiries via phone calls, emails, and chats to resolve their queries and concerns.
- Provide accurate and timely resolutions to customers’ issues related to products/services offered by the company.
- Maintain a high level of professionalism while interacting with customers, ensuring excellent customer satisfaction ratings.
- Collaborate with internal teams (e.g., sales, technical support) to resolve complex customer issues.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Desired Candidate Profile
- 2-7 years of experience in BPO/Call Centre environment handling Inbound/Outbound Voice Process/Voice Support/CSA/CSE roles.
- Excellent communication skills in English language; ability to work effectively in a fast-paced environment.
- Strong problem-solving skills with attention to detail; ability to multitask multiple conversations simultaneously.
Walk-in Details:
Walk-in Date: 12th to 17th May 2025
Time: 10.00 AM – 5.00 PM
Venue Details:
Nilkamal House,
Street No.13-14, MIDC,
Andheri (East), Mumbai – 400093.
Hot Openings:
