Infosys is conducting a walk-in drive for Freshers/Exp as Technical Process Specialist Positions in Hyderabad Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Infosys

Job Role: Technical Process Specialist

Experience: 1 – 4 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Hyderabad

Salary: Rs.50,000/- to Rs.3,00,000/-

Job Description:

Are you ready to take your technical support career to the next level? Infosys BPM is hiring Technical Process Specialists and Senior Technical Process Specialists for our Windows Support Chat Process in Hyderabad! If youre passionate about troubleshooting and customer service, this is your chance to work with Microsofts consumer products and deliver exceptional support via chat.

What Youll Do:

• Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
• Provide fast, clear, and effective solutions through chat support.
• Create a positive experience by showing empathy and patience while troubleshooting.
• Use your technical expertise to diagnose and resolve complex problems.

Must-Have Skills & Qualifications:

• Typing speed of 35 WPM or higher (mandatory)
• Prior experience in technical support via chat
• Excellent written and verbal communication skills
• Any Graduate or Postgraduate (Degree Certificate & Consolidated Marksheet mandatory)
• Hands-on experience troubleshooting Microsoft Windows & O365 queries
• Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
• Strong problem-solving skills and ability to thrive in a fast-paced environment
• Patience, empathy, and a customer-first mindset
• Must be ready for 100% WFO, no hybrid option

What to Bring:

• Updated resume (printout)
• Two valid photo ID proofs (PAN Card/Driving License/Voter ID/Passport)
• Original education documents for verification (10th, 12th, Graduation sem-wise marksheets, CMM, provisional & original degree certificates)

Important Notes:

• Laptops, cameras, and other electronic devices are not allowed at the venue due to security reasons.
• Original Government ID is mandatory for security clearance.
• Preference will be given to immediate joiners.

Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 26th July 2025

Time: 10.00 AM to 2.00 PM

Interview Address:

Infosys STP- Office no 5,
6-963/2 Madhava Reddy colony,
ISB road, pin code- 500032,
Gachibowli Hyderabad.
Building number – 4,
1st floor Aryabhata conference room
Landmark- Nearby ISB college

About Infosys:

Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.