Company Name: Sutherland
Job Role: Voice Process Associate
Experience: 0 – 3 Years
Qualification: 12th / Any Graduates
Job Type: Full Time
Job Location: Navi Mumbai
Salary: Best in Industry
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Job Description:
Key Responsibilities:
- Provide high-quality voice-based support to international customers.
- Handle queries via phone in a timely and professional manner.
- Troubleshoot and resolve customer issues effectively.
- Maintain customer satisfaction and adhere to quality and performance standards.
- Work in 24×7 rotational shifts, including night shifts.
Candidate Profile:
- Excellent English communication skills (both verbal & written).
- Strong interpersonal and problem-solving skills.
- Comfortable with rotational shifts (24/7 operations).
- Basic proficiency in MS Office tools (Outlook, Word, Excel).
- Good typing speed and computer navigation skills.
- Team player with a proactive and professional attitude.
Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:Central Line: Kalyan to Sion. Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur). Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road).
Shift & Weekly Off:
- Shift: 24×7 rotational (including night shifts)
- Weekly Off: 2 rotational offs
Perks & Benefits: Lucrative performance-based incentives. Cab facility for safe and convenient travel. Travel allowance included. Medical insurance coverage. Work-life balance with 2 weekly offs.
HR Niharika- 7304779661.
Email- Niharika.Paradkar@sutherlandglobal.com
Apply Mode: Walk-in
Walk-in Details:
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Walk-in Date: 5th to 13th July 2025
Time: 12.00 PM – 7.00 PM
Interview Address:
Reliable Plaza,
IT Park, 5th Floor,
K-10 Liberty Tower,
Thane- Belapur Road, Airoli,
Navi Mumbai, Maharashtra-400708.
Contact – HR Niharika. ( 7304779661 )
About Sutherland:
Sutherland is a global provider of digital transformation and business process services, specializing in delivering exceptional customer and employee experiences through the integration of human expertise and advanced technologies.
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