Company Name: Sutherland

Job Role: International Voice Process Executive

Experience: 0 – 2 Years

Qualification: 12th, Any Graduates

Job Type: Full Time

Job Location: Hyderabad

Salary: Best in Industry

Job Description:

• Listening to customers concerns and handling the customer complaints and returns through call, email and chat.
• Giving detailed explanations of services or products.

Required Skills

• Candidate should be excellent in verbal communication skills
• Should have good nonverbal communication skills
• Looking for typing speed of 35WPM 90% Accuracy
• Good to have customer handling skills
• Should have good knowledge on customer support
• Graduates & Undergraduates can also apply
• Should be flexible to work from office and night shifts
• Candidate should be in 25 kms of radius from Office location

For more details Contact HR Manvitha- Mobile No: 7801031846(12PM-6PM)

Walk-in Details:

Walk-in Date: 7th to 16th April 2025

Time: 11.00 AM – 2.00 PM

Venue Details:

Sutherland Global Services,
Survey No. 201, Ltd 99LH,
Lanco Hills Technology Park,
Lanco Hills Private Rd,
Hyderabad, Telangana 500089.

Company Name: Cognizant

Job Role: Process Trainer Specialist

Experience: 4 – 8 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Hyderabad

Salary: Rs.4,00,000/- to Rs.6,50,000/-

Job Description:

The Process Trainer is responsible to develop, align & deliver training programs as per project requirements. Which includes Training need interventions, Continuous improvement & Floor calibrations to support performance metrics. This role will play a crucial part in ensuring efficient operations and continuous improvement within the organization.

Responsibilities

• Training Need Identification: Conduct regular assessments to identify training needs
  and gaps within the organization.
• Training Modules: Design and develop comprehensive training programs, including
  course outlines, presentations, and instructional materials.
• Training Delivery: Deliver engaging and effective training sessions to employees at all
  levels, utilizing a variety of instructional methods (e.g, Virtual Training).
• Certification Approach: Develop and administer evaluation tools to measure the
  effectiveness of training programs and identify areas for improvement.
• Documentation: Maintain and update training materials to reflect changes in processes
  and industry best practices.
• Skill-up: Provide ongoing support and coaching to employees to reinforce learning and
  address training-related questions.
• Process Improvement: Creation of RCA, identifying error trends and implementing
  action plans.
• Stakeholder Management: Work closely with department heads, managers, and
  subject matter experts to ensure alignment between training programs and
  organizational goals.

Qualifications

• Bachelor’s degree
• At least 4 years of experience in training and development
• Strong instructional design skills, including the ability to create engaging and effective
  training materials.
• Strong analytical skills to assess training needs and identify areas for improvement.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficiency in using various training technologies and tools.
• Ability to adapt to a fast-paced environment and manage multiple projects
  simultaneously.
• Knowledge of adult learning principles and theories.
• Experience with e-learning platforms and tools.
• Proficiency in Excel and presentation software (e.g., PowerPoint)
• Open to work from the office.
• Max 30 days Joining period

Walk-in Details:

Walk-in Date: 9th April 2025

Time: 9.30 AM – 12.30 PM

Venue Details:

Cognizant technology solutions,
Plot No 26/ 27 Financial District,
Nanakram Guda Village, ISB Road,
Gachibowli, Hyderabad, Telangana 500032.