Company Name: Cognizant
Job Role: Technical Lead
Experience: No Prior Experience Required
Qualification: Any Graduates
Job Type: Full Time
Job Location: Pune
Job Description:
Responsibilities of the Candidate:
- Respond to Security and Patch Management incidents logged in the incident management system to ensure resolution within SLA.
- Provide help and support to team members while ensuring customer satisfaction through proactive updates, frequent communication, and escalation when necessary.
- Monitor incident progress, resolve issues, and ensure implemented solutions are documented thoroughly.
- Perform scheduled patching and application deployment tasks (daily, weekly, and monthly).
- Assist team members, service teams, and customers as needed.
- Escalate service issues to the Head of Service Delivery/Technical Lead and problem issues to Problem and Incident Management teams.
- Act as a role model by demonstrating technical competence, teamwork, and facilitation of learning.
- Proactively maintain and enhance knowledge, skills, and experience through client interaction, industry resources, and formalized training.
Requirements:
- Technical Expertise: Proficiency in SCCM (System Center Configuration Manager) administration, patch management, and application deployment.
- Problem-Solving Skills: Ability to monitor, diagnose, and resolve technical incidents while meeting SLA requirements.
- Documentation: Strong skills in creating and maintaining detailed documentation for implemented solutions.
- Communication Skills: Excellent verbal and written communication to keep customers and stakeholders informed proactively.
- Team Collaboration: Ability to work effectively with team members, service teams, and customers, providing support and sharing knowledge.
- Escalation Management: Experience in escalating issues appropriately and following up with Problem and Incident Management processes.
- Continuous Learning: Commitment to growing technical skills and staying updated on industry trends and practices.
- Work Experience: Prior experience in IT service delivery and SCCM operations is preferred.
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