Company Name: Genpact

Job Role: Chat Support

Experience: 1 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Noida

Salary: Best in Industry

Job Description:

Responsibilities:

Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:

• Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
• Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
• Use available information and tools to validate identity of the caller to safeguard Member information.
• Initiate effective and timely written communication with customer.
• Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
• Adhere to all policies and procedures while showcasing customer centric servicing ethos.
• Take allotted training and execute on action plans discussed during coaching sessions.
• Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
• Seek steady improvement according to the QA guidelines.

Minimum Qualifications

• Graduate/Bachelors Degree preferred
• Comfortable working in a 24×7 work environment with rotational shifts.
• Experience working in a FinTech/Crypto environment/company
• Strong problem-solving and decision-making abilities
• Ability to multitask, prioritize, and manage time effectively
• Familiarity with customer relationship management (CRM) systems and practices
• Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.

Preferred Qualifications/ Skills

• Excellent customer service skills and ability to assist in customer inquiries independently.
• Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Self-disciplined, diligent, proactive and detail oriented
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
• Ability to maintain high levels of confidentiality and data security standards.
• Keen attention to detail, customer profiling and pattern identification

Note: Please carry below documents with you:

1. 3 copies of updates resume
2. 3 Passport size photographs
3. Original Aadhar card
4. 2 copies of Aadhar card
5. Payslip (if applicable)

Walk-in Details:

Walk-in Date: 22nd December 2024

Time: 11.00 AM – 2.00 PM

Venue Details:

Genpact Stellar Building,
Sector 135,
Noida, Uttar Pradesh 201304.