Company Name: Redbus
Job Role: Customer Support Executive
Experience: 2 – 4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Rs.4,00,000/- to Rs.6,00,000/-
Job Description:
Key Responsibilities:
- Meet social media quality standards
- Provide timely response and effective resolution to a range of customer inquiries/complaints raised on social media. And follow them up to a final resolution.
- Resolve conflicts between vendors and customers by helping them arrive at a satisfactory conclusion
- Coordinate with internal teams and vendors for closing the issues at the earliest.
- Deliver high-class customer service and build customer satisfaction and loyalty.
- Educational Qualification: Bachelor’s Degree
- Years of Experience (Minimum & Maximum): 2 to 4 years.
- Language preference – Strong English & Tamil or Telugu Must
- What is the nature and scope of responsibilities the candidate should have handled?
- Experience of 1-3 years in social media complaint handling and escalation management.
- Problem-Solving Approach and Conflict Management.
- Customer Expectation Management.
Generic Competency:
Customer Expectation Management
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 14th May 2025
Time: 10.00 AM to 2.00 PM
Venue Location:
5th Floor, Indiqube,
Leela Galleria Hotel Leela,
redBus India Pvt Ltd. #No 23,
HAL 2nd Stage, Kodihalli,
Bengaluru, Karnataka 560008.
Hot Openings:
