Company Name: Sutherland
Job Role: Voice Process Associate
Experience: 0 – 3 Years
Qualification: 12th / Any Graduates
Job Type: Full Time
Job Location: Navi Mumbai
Salary: Best in Industry
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Job Description:
Key Responsibilities:
- Provide high-quality voice-based support to international customers.
- Handle queries via phone in a timely and professional manner.
- Troubleshoot and resolve customer issues effectively.
- Maintain customer satisfaction and adhere to quality and performance standards.
- Work in 24×7 rotational shifts, including night shifts.
Candidate Profile:
- Excellent English communication skills (both verbal & written).
- Strong interpersonal and problem-solving skills.
- Comfortable with rotational shifts (24/7 operations).
- Basic proficiency in MS Office tools (Outlook, Word, Excel).
- Good typing speed and computer navigation skills.
- Team player with a proactive and professional attitude.
Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:Central Line: Kalyan to Sion. Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur). Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road).
Shift & Weekly Off:
- Shift: 24×7 rotational (including night shifts)
- Weekly Off: 2 rotational offs
Perks & Benefits: Lucrative performance-based incentives. Cab facility for safe and convenient travel. Travel allowance included. Medical insurance coverage. Work-life balance with 2 weekly offs.
HR Niharika- 7304779661.
Email- Niharika.Paradkar@sutherlandglobal.com
Apply Mode: Walk-in
Walk-in Details:
| HDFC Bank | 10th to 12th Sept 2025 | Venue Details |
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Walk-in Date: 5th to 13th July 2025
Time: 12.00 PM – 7.00 PM
Interview Address:
Reliable Plaza,
IT Park, 5th Floor,
K-10 Liberty Tower,
Thane- Belapur Road, Airoli,
Navi Mumbai, Maharashtra-400708.
Contact – HR Niharika. ( 7304779661 )
About Sutherland:
Sutherland is a global provider of digital transformation and business process services, specializing in delivering exceptional customer and employee experiences through the integration of human expertise and advanced technologies.
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
