Company Name: Sutherland
Job Role: Process Associate
Experience: 0 – 3 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Hyderabad
Salary: Rs.2,75,000/- to Rs.3,00,000/-
Job Description:
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- Provide friendly and efficient service to the worldwide process community.
- Respond professionally and with empathy to any interaction with the community including urgent situations.
- Mediate between hosts & guests for reservation concerns – such as that of alterations, cancellations, resolution center requests – and be able to decide on the best possible outcome for all parties involved
- Demonstrate ownership of user issues/concerns until resolution or escalation
- Process responsible losses to provide the best resolution/support to the user while compiling to standard workflows
- Anticipate needs and offer creative solutions by adding extra love, delight, or kindness when you can to the users
- Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters
- Compose empathetic and customized messages when in contact with the users.
- Research information and troubleshoot problems using available resources.
- Recognize product and process issues that impact our community and submit reports and feedback
Walk-in Details:
Walk-in Date: 27th Feb to 6th March 2025
Time: 10.00 AM – 2.00 PM
Venue Details:
Sutherland,
7th Floor, Divyasree Building,
Lanco Hills, Manikonda,
Hyderabad.
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