Company Name: Sutherland
Job Role: Process Associate
Experience: 0 – 3 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Hyderabad
Salary: Rs.2,75,000/- to Rs.3,00,000/-
Job Description:
- Provide friendly and efficient service to the worldwide process community.
- Respond professionally and with empathy to any interaction with the community including urgent situations.
- Mediate between hosts & guests for reservation concerns – such as that of alterations, cancellations, resolution center requests – and be able to decide on the best possible outcome for all parties involved
- Demonstrate ownership of user issues/concerns until resolution or escalation
- Process responsible losses to provide the best resolution/support to the user while compiling to standard workflows
- Anticipate needs and offer creative solutions by adding extra love, delight, or kindness when you can to the users
- Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters
- Compose empathetic and customized messages when in contact with the users.
- Research information and troubleshoot problems using available resources.
- Recognize product and process issues that impact our community and submit reports and feedback
Walk-in Details:
Walk-in Date: 27th Feb to 6th March 2025
Time: 10.00 AM – 2.00 PM
Venue Details:
Sutherland,
7th Floor, Divyasree Building,
Lanco Hills, Manikonda,
Hyderabad.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
