Syncfusion is conducting a walk-in drive for freshers/exp as Customer Associate positions in the Remote location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Syncfusion

Job Role: Customer Support Executive

Experience: 1 – 3 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Remote (Hiring Locations in Chennai)

Salary: Best in Industry

Job Description:

The Customer Experience Associate ensures every customer enjoys a seamless and positive experience throughout their journey with the company. This includes assisting customers with inquiries, resolving product or service issues, conducting product demos, gathering feedback, and collaborating across teams to improve satisfaction and retention.

Key Responsibilities:

• Respond promptly to customer inquiries via email, chat, and phone.
• Conduct live or recorded product demos to help customers understand key features, workflows, and best practices.
• Provide accurate information about product capabilities and use cases.
• Guide customers through onboarding and setup processes.
• Track and resolve customer issues efficiently with professionalism and empathy.
• Collaborate with Product, Sales, and Engineering teams for escalations and feature feedback.
• Document all interactions and solutions in the CRM/ticketing system.
• Identify recurring customer pain points and recommend improvements.
• Conduct follow-ups to ensure satisfaction and adoption.
• Support webinars, training sessions, and content creation when needed.
• Contribute to maintaining strong CSAT and NPS performance metrics.

Required Skills:

• Experience with SaaS or enterprise software.
• Familiarity with customer analytics and experience metrics (CSAT, NPS, CES).
• Technical understanding sufficient to demonstrate software effectively.
• Experience in support automation or demo tools (e.g., MS Teams, Zoom).
• Multilingual communication ability is an advantage.
• Strong communication and presentation skills, comfortable conducting product demos.
• Proficient with CRM and helpdesk tools (e.g., Zendesk, HubSpot, Salesforce).
• Strong problem-solving ability and attention to detail.
• Ability to work in shifts.

Educational qualification:

• Any degree (Regular).
• A bachelors degree in fields such as Business, Communications, Information Technology, or a related area is preferred.
• Graduates between 2021 and 2024
• Minimum of 60% in all academics (HSC mandatory).
• No gaps of any kind.

Experience Level: 1 to 3 years of experience in customer success, support, or pre-sales.

Benefits:

• This is a full-time position with a competitive salary and benefits package.
• Work from home option (After the probation period)

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 13th & 14th Oct 2025

Time: 9.00 AM – 10.00 AM

Interview Address:

Syncfusion Software Pvt.,
Ltd. AJ-217, 4th Avenue,
Shanthi Colony, Anna Nagar,
Chennai – 600040.

About Capgemini:

Capgemini SE is a French multinational corporation specializing in information technology services and consulting. Founded in 1967 by Serge Kampf, the company is headquartered in Paris, France. Capgemini operates in over 50 countries and employs approximately 338,900 people globally.