Company Name: TATA Capital

Job Role: Email Support Officer

Experience: 1 – 3 Years

Qualification: 12th, Any Graduates

Job Type: Full Time

Job Location: Mumbai, Thane, Navi Mumbai

Salary: Best in Industry

Job Description:

Skill Set Required:

• Ability to draft email responses to customers
• Must have good learning skills to acquire product & process knowledge
• Should have excellent communication and English language skills (written and verbal) with good typing speed
• Proficiency with MS Office particularly MS Excel & Word

Primary Responsibilities

• Deliver extraordinary customer services by responding to customer concerns through email
• Process customer query/request/complaints in a timely and comprehensive manner to ensure customer satisfaction
• Document each customers question or problem as well as the resulting answer or solution
• Document necessary account information and offer custom solutions that benefits the customer
• Gather relevant information from customers as required and update it accurately to facilitate the resolution process
• To manage all daily tasks and duties related to the process with strict compliance to guidelines
• Persuade in getting feedback from customers to improve our processes, products and customer experience
• Identify, escalate priority issues and report to the Supervisor on floor
• Out call customers professionally and respond to customer queries and complaints.
• Follow-up with internal stake holders wherever required
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Maintaining a positive, empathetic and professional attitude toward customers at all times

Regards,
Pushpa Koli
State HR Manager Retail Finance, DSMG & Operations
Mob : 8657416676 / Pushpa.koli@tatacapital.com

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 24th to 30th June 2025

Time: 9.30 AM – 5.30 PM

Interview Address:

Tata Capital Limited,
B- Wing, 4th Floor, Lodha
Think Techno Campus, Pokhran Road No.2
Thane (West) 400 607, India

Contact – Pushpa Koli ( 08657416676 )

About Tata Capital:

Tata Capital Limited is an Indian financial and investment services company, based in Mumbai. It is a subsidiary of Tata Sons and has more than 700 branches across the country. The firm offers consumer loans, wealth management, commercial finance, and infrastructure finance, among others.