TATA Capital is conducting a walk-in drive for Freshers/Exp as Officer Positions in Thane Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: TATA Capital

Job Role: Officer

Experience: 2 – 3 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Thane

Salary: Rs.3,00,000/- to Rs.5,50,000/-

Job Description:

Role & responsibilities

• Attend & resolve escalation emails written to senior leadership of the organization
• Resolve and respond through call & email to customer requests/complaints related to various products and services
• Gather information to determine customers needs, apply problem solving skills and resolve the complaint/request effectively
• Gather and analyze current and historical data from customer records to respond to complaints/requests
• Follow-up with key contacts from other departments to ensure timely resolution of complaints/requests
• Provide clear and concise resolution/responses to customer complaints/request
• Handle complaints and requests in a courteous and professional manner in high stress situations.
• Control the pace and flow of the complaint/request and manage contact time effectively.
• Follow protocol and apply sensitivity and discretion in handling sensitive or confidential information.
• Flexibility in work hours and shifts is required.
• Meet metric expectations including NPS (Net Promoter Score), Productivity & Quality goals
• Appropriately prioritize and organize tasks to meet TAT Adherence
• Take control of customers complex request/complaint and provide resolution and response by co-ordinating with other departments such as Operations, Collections, Sales, Banking, Fraud, Credit & IT
• Identify & record root cause of each request/complaint for further analysis
• Regular follow-ups with customer & within department for resolution

Skill Set Required

• Sound judgment and decision making
• Strong investigation skills
• Effective listening skills
• Excellent verbal and written communication skills
• Demonstrate proficiency in attention to detail
• Ability to overcome objections from customer as well within departments
• Problem solving, business analysis and quantitative skills. Candidates must be capable of conducting proactive measures in seeking solutions to client and/or business problems.

Preferred candidate profile

Previous experience in handling Complaints/Requests Management in NBFC/Bank

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 24th Feb to 6th March 2026

Time: 10.00 AM – 5.00 PM

Interview Address:

Tata Capital Limited B- wing,
4th Floor, Lodha,
Think Techno Campus, Pokhran Road No.2,
Thane (West) 400 607, India.

Email: pushpa.koli@tatacapital.com Meet – Francyna Dias
Contact – Pushpa Koli ( 8657416676 )

About Tata Capital:

Tata Capital Limited is an Indian financial and investment services company, based in Mumbai. It is a subsidiary of Tata Sons and has more than 700 branches across the country. The firm offers consumer loans, wealth management, commercial finance, and infrastructure finance, among others.