Company Name: TATA Capital
Job Role: Customer Success, Service & Operations – Other
Experience: 1 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Thane, Navi Mumbai, Mumbai
Salary: Rs.2,00,000/- to Rs.4,50,000/-
Job Description:
- Must have Good Communication skills – Verbal & Written
- Good listening skills and strong communication abilities
- Freshers with communication skills also can apply.
- Age should be 21-30 years only (Male & Female Both can apply)
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
- Team Player, collaborative Self-motivated person
- Should have a fair working knowledge of MS Office applications (MS Excel, Word, PowerPoint).
Primary Responsibilities:
- Handle inbound/outbound Video calls of the customers to complete the full Video-KYC
- Verify the details submitted by the customer and Documents submitted are matching
- Ensure KYC is completed by the right party applicant only
- Should maintain a good relationship with the customer throughout the Video-KYC process
- The persons appearance should be
- Arrange call backs in case the customer is busy and ensure the follow up is done on time
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
- Gather relevant information from customers as required and update it accurately
- To manage all daily tasks and duties related to the process with strict compliance to guidelines
- Preferred Experience- Previous experience in handling Complaints/Requests Management in NBFC/Bank
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 9th to 18th December 2024
Time: 11.00 AM – 4.30 PM
Venue Details:
TATA Capital Ltd,
I-Think Techno Campus Building
“B” 4th Floor, Zone-4 Off Pokhran Road No 2
Thane West| Mumbai 400 607.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
