Company Name: TATA Capital
Job Role: Customer Success, Service & Operations – Other
Experience: 1 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Thane, Navi Mumbai, Mumbai
Salary: Rs.2,00,000/- to Rs.4,50,000/-
Job Description:
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- Must have Good Communication skills – Verbal & Written
- Good listening skills and strong communication abilities
- Freshers with communication skills also can apply.
- Age should be 21-30 years only (Male & Female Both can apply)
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
- Team Player, collaborative Self-motivated person
- Should have a fair working knowledge of MS Office applications (MS Excel, Word, PowerPoint).
Primary Responsibilities:
- Handle inbound/outbound Video calls of the customers to complete the full Video-KYC
- Verify the details submitted by the customer and Documents submitted are matching
- Ensure KYC is completed by the right party applicant only
- Should maintain a good relationship with the customer throughout the Video-KYC process
- The persons appearance should be
- Arrange call backs in case the customer is busy and ensure the follow up is done on time
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
- Gather relevant information from customers as required and update it accurately
- To manage all daily tasks and duties related to the process with strict compliance to guidelines
- Preferred Experience- Previous experience in handling Complaints/Requests Management in NBFC/Bank
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 9th to 18th December 2024
Time: 11.00 AM – 4.30 PM
Venue Details:
TATA Capital Ltd,
I-Think Techno Campus Building
“B” 4th Floor, Zone-4 Off Pokhran Road No 2
Thane West| Mumbai 400 607.
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