Company Name: Tata Consultancy Services (TCS)
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Job Role: Customer Service – Workforce Manager
Experience: 4 – 8 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Kolkata
Salary: Best in Industry
Job Description:
- Will execute capacity ramp up and ramp down across all LOBs
- Drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies.
- Should possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team.
- Will experience a wide range of problem-solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis.
- Should have a track record of successful relationship management, with experience generating and managing plans, reports, and analyses.
- Mitigate capacity risks by identifying dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track expectations.
- Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators.
Competencies/Skills:
- Excellent knowledge of Excels & Macro
- Understanding of latest industry wide known WFM practices for both Voice/Non Voice & BO operations
- Good communication, interpersonal skills
- Multi Tasking
Mandatory Documents to Carry:
- Hard copy of resume,
- 1 copy passport size photo,
- Original and one photocopy of Govt. ID proof
Walk-in Details:
Walk-in Date: 13th December 2024
Time: 9.30 AM – 11.00 AM
Venue Details:
TATA CONSULTANCY SERVICES
Gitanjali Park,
Street Number 368,
Action Area 2F, New Town,
Kolkata, West Bengal, 700135.
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