Company Name: Tech Mahindra
Job Role: Customer Service Associate
Experience: 1 – 5 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Rs.2,25,000/- to Rs.3,50,000/-
Job Description:
Responsibilities:
- Deliver outstanding customer support through chat interactions, primarily for UK clients.
- Address customer inquiries, resolve issues efficiently, and ensure high levels of customer satisfaction.
- Handle international chat process with a focus on providing accurate information and prompt resolutions.
- Maintain detailed records of customer interactions and feedback through the chat system.
- Utilize exceptional written communication skills to foster strong relationships with customers and internal stakeholders.
- Stay well-informed on product offerings to provide expert guidance to customers.
- Collaborate with team members to continuously improve service quality.
Qualifications & Requirements:
- Minimum HSC or equivalent education.
- At least 6 months of experience in an International Chat/Voice Process.
- Strong written communication skills in English, with an understanding of UK customer expectations preferred.
- Typing Speed 40 WPM with 90% Accuracy.
Benefits:
- Transportation facility provided within boundaries.
- Opportunities for professional development and career advancement.
- Positive and inclusive work environment.
Walk-in Details:
Walk-in Date: 21th to 23rd November 2024
Time: 12.00 PM – 5.30 PM
Venue Details:
A Wing, SpectrumTowers, Mindspace,
Chincholi Bunder Link Road, Malad (West),
Mumbai, Maharashtra 400064.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
