Company Name: Tech Mahindra
Job Role: Customer Service Associate
Experience: 1 – 5 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Rs.2,25,000/- to Rs.3,50,000/-
Job Description:
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Responsibilities:
- Deliver outstanding customer support through chat interactions, primarily for UK clients.
- Address customer inquiries, resolve issues efficiently, and ensure high levels of customer satisfaction.
- Handle international chat process with a focus on providing accurate information and prompt resolutions.
- Maintain detailed records of customer interactions and feedback through the chat system.
- Utilize exceptional written communication skills to foster strong relationships with customers and internal stakeholders.
- Stay well-informed on product offerings to provide expert guidance to customers.
- Collaborate with team members to continuously improve service quality.
Qualifications & Requirements:
- Minimum HSC or equivalent education.
- At least 6 months of experience in an International Chat/Voice Process.
- Strong written communication skills in English, with an understanding of UK customer expectations preferred.
- Typing Speed 40 WPM with 90% Accuracy.
Benefits:
- Transportation facility provided within boundaries.
- Opportunities for professional development and career advancement.
- Positive and inclusive work environment.
Walk-in Details:
Walk-in Date: 21th to 23rd November 2024
Time: 12.00 PM – 5.30 PM
Venue Details:
A Wing, SpectrumTowers, Mindspace,
Chincholi Bunder Link Road, Malad (West),
Mumbai, Maharashtra 400064.
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