Tech Mahindra Interviews – Tech Mahindra Walk-in Drive for Freshers – Fresher Openings

Company Name: Tech Mahindra

Job Role: Customer Service Associate

Experience: 1 – 5 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Mumbai

Salary: Rs.2,25,000/- to Rs.3,50,000/-

Job Description:

Responsibilities:

• Deliver outstanding customer support through chat interactions, primarily for UK clients.
• Address customer inquiries, resolve issues efficiently, and ensure high levels of customer satisfaction.
• Handle international chat process with a focus on providing accurate information and prompt resolutions.
• Maintain detailed records of customer interactions and feedback through the chat system.
• Utilize exceptional written communication skills to foster strong relationships with customers and internal stakeholders.
• Stay well-informed on product offerings to provide expert guidance to customers.
• Collaborate with team members to continuously improve service quality.

Qualifications & Requirements:

• Minimum HSC or equivalent education.
• At least 6 months of experience in an International Chat/Voice Process.
• Strong written communication skills in English, with an understanding of UK customer expectations preferred.
• Typing Speed 40 WPM with 90% Accuracy.

Benefits:

• Transportation facility provided within boundaries.
• Opportunities for professional development and career advancement.
• Positive and inclusive work environment.

Walk-in Details:

Walk-in Date: 21th to 23rd November 2024

Time: 12.00 PM – 5.30 PM

Venue Details:

A Wing, SpectrumTowers, Mindspace,
Chincholi Bunder Link Road, Malad (West),
Mumbai, Maharashtra 400064.