Tech Mahindra is conducting a walk-in drive for freshers/exp as Process Associate positions in the Hyderabad locations. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Tech Mahindra

Job Role: Process Associate

Experience: 1 – 5 Years

Qualification: 12th / Any Graduate

Job Type: Full Time

Job Location: Hyderabad

Salary: Rs.3,50,000/- to Rs.4,25,000/-

Job Description:

We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound Calls processes. The successful candidate will be responsible for handling incoming Calls ,addressing customer inquiries, and ensuring a positive customer experience.

Role & responsibilities

• Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services.
• Manage International inbound customer voice with a focus on providing exceptional service and resolving inquiries.
• Listen actively to customer needs, concerns, and feedback, and respond appropriately.
• Accurately document customer interactions and update records in the CRM system.
• Collaborate with team members and other departments to resolve complex issues.
• Meet and exceed performance targets for call handling and customer satisfaction.
• Stay informed about company products, services, and policies to provide accurate information to customers.

Requirements:

• Minimum of 1 year of experience in inbound Voice processes within a customer service environment.
• – Excellent verbal communication skills with a clear and professional phone manner.
• Strong problem-solving abilities and the ability to think on your feet.
• Familiarity with CRM systems and call center software.
• Ability to work in a fast-paced environment and handle high call volumes.
• Customer-centric mindset with a commitment to delivering top-notch service.

Preferred candidate profile

• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
• Experience resolving customer issues in billing,
• Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous
• Ensure Timely & Professional Responses to all Queries.

Perks and Benefits:

Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities

Salary Grid:

12 Months to 17 Months
3.8LPA – 28700

18 Months to 23 Months
4.10 LPA -31000

24 Months AND Above
4.3 LPA- 32000

Walk-in Details:

Walk-in Date: 25th Aug to 3rd Sept 2025

Time: 9.30 AM – 5.30 PM

Interview Address:

Gate no 2, Hi-Tech City Layout,
Survey No. 64, Jubilee Enclave,
opposite to N heights building Madhapur,
Hyderabad, Telangana 500081, India.

Contact – Komali,Mahamuda ( 8374503786 )

About Tech Mahindra:

Tech Mahindra is a leading Indian multinational technology company specializing in IT services and consulting. Established in 1986 as a joint venture between Mahindra & Mahindra and BT Group, it operates under the umbrella of the Mahindra Group and is headquartered in Pune, Maharashtra. As of March 2025, Tech Mahindra employs over 148,000 professionals across more than 90 countries, serving over 1,100 global clients