Tech Mahindra is conducting a walk-in drive for freshers/exp as Technical Support Associate positions in the Hyderabad location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.
Company Name: Tech Mahindra
Job Role: Technical Support Associate
Experience: 0 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Hyderabad
Salary: Rs.3,00,000/- to Rs.5,00,000/-
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Job Description:
Hiring for – Service Desk (Technical Support || International voice) Role:
- Technical support associate
- Senior Technical Support associate
We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality.
Key Responsibilities:
- Technical Support (L1/L2)
- Respond to customer queries via calls/emails.
- Troubleshoot and resolve technical issues.
- Maintain proper documentation of incidents.
- Ensure customer satisfaction with prompt service.
- Service Desk Operations
- ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk)
- Active Directory (User Management, Password Reset, Account Unlock)
- Microsoft Office & O365 Support (Outlook, Excel, Teams)
- Windows OS (7/8/10) & Desktop Troubleshooting
- VPN / Citrix / Exchange Support
- Hardware & Network Troubleshooting (LAN, Printers, Devices)
- Remote Troubleshooting (Desktop, Laptop, Mobile, Printers)
- Antivirus, Patch Management, SCCM basics
- Voice / Email / Chat (Excellent Communication Skills) Knowledge of ITIL Processes
Requirements:
- Fresher (NO PURSUING)
- 0- 5 years experience in technical support only into International voice
- Excellent communication skills in English.
- Willingness to work in rotational shifts.(Night shifts) 24/7
- work from office
- Work location – Bahadurpally
- Immediate joiner
- Basic knowledge of Technical issues
Perks/Benefits:
- Training and career growth opportunities
- Friendly work environment
- Walk-in Details: Candidates should carry their Resume and Aadhar card with them and please do mention Aniket on top of your resume while coming.
Note: Please do not walk in on festive dates and Sundays.
Walk-in Details:
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Walk-in Date: 18th to 21st Nov 2025
Time: 11.00 AM – 1.30 PM
Interview Address:
Tech Mahindra, Bahadurpally
Contact – Aniketh
About Tech Mahindra:
Tech Mahindra is a leading Indian multinational technology company specializing in IT services and consulting. Established in 1986 as a joint venture between Mahindra & Mahindra and BT Group, it operates under the umbrella of the Mahindra Group and is headquartered in Pune, Maharashtra. As of March 2025, Tech Mahindra employs over 148,000 professionals across more than 90 countries, serving over 1,100 global clients
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
