Genpact is conducting a walk-in drive for Freshers/Exp as Customer Service Associate Positions in Gurugram Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Genpact

Job Role: Voice Process Associate

Experience: 2 – 6 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Gurugram

Salary: Best in Industry

Job Description:

Responsibilities

• Respond to customer queries and customer’s concern.
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

Minimum qualifications

• Graduate (Any Discipline)
• Minimum 18 months of relevant experience is required.

Preferred qualifications

• Previous experience in international customer service role
• Effective probing skills and analyzing /understanding skills
• You should be able to work on a flexible schedule (including weekend shift)

Walk-in Details:

Walk-in Date: 8th Aug 2025

Time: 11.30 AM to 1.30 PM

Video Call Login Details:

MS Teams Meeting ID: 432 074 914 4892

MS Teams meeting Passcode: FP7TU9bN

About Genpact Company:

Genpact is a global professional services firm that focuses on delivering digital transformation and intelligent operations services to businesses. Founded in 1997 as a business unit within General Electric, it became an independent company in 2005 and later went public in 2007. Genpact leverages digital technologies, data, and AI to help clients drive innovation and achieve measurable outcomes.