Walmart Walk-in Drive – Fresher Job Interviews for Graduates in Walmart

Company Name: Walmart

Job Role: Resolution Specialist (Customer Support)

Experience: 1 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Rs.2,25,000/- to Rs.6,50,000/-

Job Description:

• 10 months 3 Years of relevant customer service experience
• Excellent written and verbal communication skills with the ability to effectively articulate information to customers
• Able to interact professionally with customers.
• Ability to manage multiple tasks simultaneously.
• Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience .

The Requirements:

• In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.
• Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
• Strong active listening skills to understand customer needs and provide appropriate solutions
• Utilize various software systems and tools to accurately document and track customer interaction
• Ability to multitask and navigate through multiple software systems simultaneously
• Collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely manner
• Meet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scores
• Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors
• Demonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detail
• Exceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutions
• Must type a minimum of 25 WPM
• Proficient with Microsoft Office programs (Outlook, Word, Excel)
• Proficient in using soft phones (good to have)
• Should be flexible to work from Office in a 24/7 work environment with rotational weekly time off.
• Weekly Off will be provided inline with company policy
• Should be able to work during public holidays as per business needs
• Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
• Any graduation

Walk-in Details:

Walk-in Date: 25th January 2025

Time: 8.30 AM – 12.30 PM

Interview Address:

Walmart Global Technology Services India Pvt. Ltd,
Pardhanani Wilshire 2(PW2) Building,
Ground Floor ,WMMV+7QR, Cessna business park,
Kaverappa Layout, Kadubeesanahalli,
Bengaluru, Karnataka.