Company Name: Wipro
Job Role: Technical Analyst
Experience: No Prior Exp Required
Qualification: Any Graduate
Job Type: Full Time
Job Location: Mumbai
Salary: Best in Industry
Job Description:
Responsibilities of the Candidate:
- Review team performance dashboards and individual/team scores regularly
- Support the team in improving performance by offering technical assistance and process guidance
- Record, track, and document all client queries, troubleshooting steps, and resolution outcomes
- Ensure standard operating procedures are followed for resolving all client issues
- Resolve client queries within SLA timelines defined in contracts
- Develop product and process understanding among team members for improved troubleshooting and client interactions
- Analyze call logs and recurring issues to identify trends and implement preventive measures
- Identify red flags in unresolved cases and escalate critical issues to the Team Leader for timely resolution
- Ensure full product disclosures and information are communicated to clients during and after interactions
- Monitor service agreement compliance to prevent legal risks
- Handle technical escalations with proper diagnosis and troubleshooting
- Resolve technical roadblocks/escalations within SLA and quality benchmarks
- Escalate unresolved issues to the Technical Advisor (TA) or Subject Expert Specialist (SES) when necessary
- Provide step-by-step guidance and support to clients, ensuring courteous and professional interactions
- Offer alternative solutions to retain clients when direct resolution is not possible
- Communicate effectively and professionally in all client interactions, adapting tone and clarity to the audience
- Follow up on client issues through scheduled callbacks, capturing feedback and ensuring SLA adherence
- Build people capability to drive operational excellence and maintain superior customer service
- Mentor and guide Production Specialists to enhance their technical skills and product knowledge
- Identify skill gaps and plan focused training (triages) to address them
- Develop and deliver training sessions for Production Specialists based on targets and identified needs
- Inform clients about ongoing capability-building initiatives (triages)
- Stay updated on product features and updates through regular training and self-learning
- Enroll in mandatory and recommended product-specific training as required by the client
- Document common client problems and recommend standardized resolutions to the team
- Actively engage in continuous learning and maintain industry knowledge through self-directed education and networking.
| Wipro Recruitment For Freshers Apply Link: | Apply Here |
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
