Company Name: Wipro
Job Role: Customer Support Associate
Experience: 1 – 4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Mumbai, Navi Mumbai, Thane
Salary: Rs.1,00,000/- to Rs.3,50,000/-
Job Description:
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- Excellent communication skills are mandatory.
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
- Relevant Experience-Minimum 1-3 years of experience in international voice process.
- Category-Customer query handling or data management
- Working Conditions-Afternoon shift (5 days working). Saturdays and Sundays are fixed off
- Transport-One way transport will be provided(Drop).
- Education Skills-Any graduate.
- Note-Voter ID or Passport (Mandatory)
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 28th April 2025
Time: 12.00 PM to 2.00 PM
Venue Location:
Raheja Mind Space,
Tower No. 7,
Opp. Airoli Railway Station,
Airoli, Navi Mumbai.
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