Company Name: Wipro
Job Role: Process Associate
Experience: 0 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Mumbai, Navi Mumbai
Salary: Best in Industry
Job Description:
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- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
- Relevant Experience – Any/Basic MS Excel Category
- Back office/Data handling or data management Working Conditions
- Fixed Evening shift (5 days working). Saturdays and Sundays are fixed off.
- Education Skills -Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM B.Tech & MBA full time freshers are not eligible
Note: Looking for immediate joiners or who can join within 10-15 days
Mandatory Note – Candidates should be flexible to work in Evening shift only
Documents:
carry hardcopy of resume, your original ID Card (Aadhaar and PAN)
Walk-in Details:
Walk-in Date: 16th & 17th April 2025
Time: 11.00 AM to 12.30 PM
Venue Location:
Gigaplex Building 3,
Mindspace – Airoli West,
3rd Floor, Plot no. 1.T.5,
MIDC, Airoli – 400708.
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