Wipro is conducting a walk-in drive for freshers/exp as Customer Support Associate positions in Gurugram location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Wipro

Job Role: Customer Support Associate

Experience: 2 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Gurugram

Salary: Rs.3,00,000/- to Rs.5,00,000/-

Job Description:

Experience:

• 0 to 5 years of experience in back-end processing (preferable Pension, Retirements, Superannuation, Life Insurance, asset management or larger BFSI)
• 6-12 Months Voice Process Experience

Responsibilities:

• Provides an administrative support service within specified guidelines.
• Responds to customers enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary.
• Gains the trust of the customer through the provision of accurate and timely information and support services.
• Records all information accurately on appropriate systems.
• Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.
• Make outbound calls to client/ stakeholders with the defined call tree
• Maintain the defined Voice Quality and standards

Accountability:

• Accuracy and quality assurance: Ensuring that all data and information processed by the team is accurate and meets the required quality standards.
• Compliance: Ensuring that all processing activities comply with relevant laws, regulations, and company policies.
• Process improvement: Continuously reviewing and improving processing procedures to increase efficiency and reduce errors.
• Customer service: Ensuring that all customer queries and concerns related to data processing are addressed promptly and effectively.
• Reporting: Providing regular reports to senior management on the performance of the processing team, including any issues or concerns that need to be addressed.
• Training and development: Providing training and development opportunities to team members to enhance their skills and knowledge.
• Ethics and integrity: Maintaining high ethical standards and promoting a culture of integrity within the processing team.

Competencies:

• Analytical skills: Ability to analyze complex data and information accurately and efficiently.
• Attention to detail: Ability to pay close attention to details and ensure accuracy in all processing activities.
• Communication skills: Ability to communicate effectively with team members, senior management, and customers.
• Problem-solving skills: Ability to identify and solve problems efficiently and effectively.
• Technical skills: Proficiency in using relevant software and tools for data processing.
• Time management skills: Ability to manage time effectively and prioritize tasks based on their importance and urgency.
• Adaptability: Ability to adapt to changing circumstances and work effectively in a fast-paced environment.
• Customer service skills: Ability to provide excellent customer service and address customer concerns promptly and effectively.
• Continuous learning: Willingness to learn and keep up-to-date with the latest developments in the pension industry and data processing technology.

Education/Certification

• Graduate in B.A, B.Com, BBA, BCA, BHM, BSC (except B.Sc. IT, Stats, Math Hons. and Eco. Hons.)
• Full time MBA, BE, and B. Tech graduates should have minimum 6 months of BPO experience
• B. Tech and MBA Freshers are not Applicable

Note : Interested candidates can share their CV’s directly at Sandeep.sharma72@wipro.com with the subject line Customer Support (Non-Voice)-Blended-UK Process for Gurgaon.

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 30th Sept 2025

Time: 11.30 AM to 2.30 PM

Interview Address:

Candor techspace,
building no.2 Tikri sec 48,
Gurgaon, Haryana.

Contact – Meghna Sharma

About Wipro:

Wipro Ltd. is a global IT, consulting, and business process services company. It was founded in 1945 as Western India Vegetable Products Limited and has since diversified into the IT sector. Today, Wipro is a multinational corporation with operations in over 65 countries and over 230,000 employees.