Company Name: Wipro
Job Role: Desktop Engineer
Experience: 1 – 5 Years
Qualification: Any Graduate, Any Post Graduates
Job Type: Full Time
Job Location: Hyderabad
Salary: Rs.5,00,000/- to Rs.6,50,000/-
Job Description:
Responsibilities:
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Deal with and resolve helpdesk requests
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
- Open to working in a 24×7 environment with rotating shifts and rotating weeks off
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 21st to 22nd November 2024
Time: 10.00 AM – 12.00 PM
Venue Details:
C7MX+VM7, Kanchi Gachibowli Rd,
Journalists Colony Phase 3, Phase 3,
Gachibowli, Hyderabad, Telangana 500075.
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