Wipro is conducting a walk-in drive for freshers/exp as Service Desk Analyst positions in the Hyderabad, Pune locations. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Wipro

Job Role: Service Desk Analyst

Experience: 0 – 1 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Hyderabad, Pune

Salary: Rs.3,75,000/- to Rs.4,50,000/-

Job Description:

Skills Required:

Responsibilities:

• As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
• Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
• Identify and escalate tickets requiring urgent attention and action
• Log all contacts and document all the activities and results accurately and completely within the incident management tool
• Deal with and resolve helpdesk requests
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
• Open to working in a 24×7 environment with rotating shifts and rotating weeks off

Skills Required:

• Excellent communications skills (verbal and written)
• Knowledge on ITIL Framework and Terminologies
• Knowledge on Windows, Mac operating systems & VDI environments
• Demonstrated problem solving capabilities
• Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
• Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays
• Self-motivated achiever who gains satisfaction from providing excellent customer service
• Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
• Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
• Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.
• Excellent organizational skills
• Continually develops and maintains technical skills to ensure high quality levels of technical support for end user
• Good knowledge in Active Directory, MFA and printer mapping.

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 12th August 2025

Time: 9.30 AM to 5.30 PM

Interview Address:

Wipro Technologies,
Plot No.31 MIDC,
Hinjawadi Phase 2 Rd,
Hinjawadi Rajiv Gandhi Infotech Park,
Hinjawadi, Pune, Maharashtra 411057.

About Wipro:

Wipro Ltd. is a global IT, consulting, and business process services company. It was founded in 1945 as Western India Vegetable Products Limited and has since diversified into the IT sector. Today, Wipro is a multinational corporation with operations in over 65 countries and over 230,000 employees.