Firstsource is conducting a walk-in drive for Freshers/Exp as Customer Care Executive Positions in Mumbai Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Firstsource

Job Role: Customer Care Executive

Experience: 0 – 2 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Mumbai

Salary: Rs.50,000/- to Rs.3,00,000/-

Job Description:

We are hiring for an International Voice Process role where you will be responsible for providing exceptional customer service and resolving customer queries via phone or voice channels. The role requires communication with international customers, so fluency in English and a strong customer-focused attitude are essential.

Key Responsibilities:

• Handling inbound and outbound customer calls for international clients.
• Resolving customer issues and providing effective solutions.
• Maintaining high levels of customer satisfaction and service quality.
• Meeting individual and team performance targets.
• Documenting customer interactions and processing transactions.

Required Skills and Qualifications:

• Fluency in English (both verbal and written).
• Excellent communication and listening skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving abilities.
• Previous experience in voice-based customer service (preferred but not mandatory).
• Willingness to work in rotational shifts (including night shifts, if applicable).

Benefits:

• Competitive salary
• Health and wellness benefits.
• Opportunity for growth and career advancement.
• Training and development programs.
• [Other benefits, if any.]
• If you’re looking for an exciting opportunity to work in a global environment and make a difference, apply today!

Shifts: 5 Days Working & 2 Rotational Week Off.

Educational documents ( all originals).

• 2. Experience documents (Offer letter, Relieving letter, last 3 months payslip/bank statement).
• 3. Aadhar card, Pancard.Interested candidates please share your resume on what’s app or call on 8286292944 or Mail CV on” Kartiksam@firstsource.com.

Come and meet

Walk-in Details:

Walk-in Date: 25th to 29th Aug 2025

Time: 11.00 AM – 6.30 PM

Interview Address:

Athena Building,
1 Floor Mind space,
Malad West Mumbai, Maharashtra-400064

Contact – Kartik Sambha ( 8286292944 )

About Firstsource:

Firstsource Solutions Limited is a prominent Indian business process management (BPM) company headquartered in Mumbai, Maharashtra. Established in 2001 as ICICI InfoTech Upstream Ltd, it was later rebranded as Firstsource Solutions in 2006. The company became publicly listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE) in 2007