Mphasis is conducting a walk-in drive for Freshers/Exp as Customer Support Officer Positions in Bangalore Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Mphasis
Job Role: Customer Support Officer
Experience: 1 – 3 Years
Qualification: 12th / Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Best in Industry
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Job Description:
- Handle Inbound and Outbound calls
- Coordinating with Operations and other support functions for any help related on calls
- Follow the guidelines set out for calls handling
- All the KPI/KRAs assigned to be met
Skills required:
- Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.
- Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
- Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.
- Flexible to work in rotational and night shift.
- 100% WORK FROM OFFICE
- Years of experience needed 6 to 12 months in International Customer Service and Collections
- IMMEDIATE JOINERS ONLY
- Must have original soft copy of all the education and work-related documents without any issues.
Walk-in Details:
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Walk-in Date: 12th Nov 2025
Time: 11.00 AM – 1.30 PM
Interview Address:
Mphasis Ltd,
Bagmane World Technology Center,
WTC-4, 4th Floor, KR Puram,
Marathahalli Outer Ring Road,
Mahadevapura, Bangalore, Karnataka – 560048.
Contact – Bhavya Periyadan
About Mphasis:
Mphasis is a global information technology (IT) solutions provider specializing in cloud and cognitive services. They help enterprises transform their businesses by applying next-generation technologies. Headquartered in Bengaluru, India, Mphasis operates in the United States, India, Europe, the Middle East, Africa, and internationally. The company was formed after the merger of MphasiS Corporation and BFL Software Limited
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
