ICICI Lombard Walk-in Interviews – Career Walk-in Interviews in ICICI Lombard

Company Name: ICICI Lombard

Job Role: Senior Team Leader

Experience: 4 – 6 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Thane, Navi Mumbai, Mumbai

Salary: Rs.6,00,000/- to Rs.8,50,000/-

Job Description:

Roles and Responsibilities :

• Develop and implement effective training programs to enhance team performance and productivity.
• Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.
• Analyze KPIs such as AHT, Shrinkage, Attrition, CSat, Dsat, FCR, Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSat), Agent Evaluation Scores etc. to drive business growth.
• Ensure compliance with quality standards and regulatory requirements.
• Manage a team of customer service representatives to achieve operational excellence in Inbound Voice Process.

Desired Candidate Profile :

• 4-6 years of experience in BPO industry with expertise in Inbound Voice Process.
• Proven track record of managing teams effectively using TL methodologies.
• Strong understanding of people management principles including recruitment, training, development & retention strategies.

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 28th to 29th November 2024

Time: 9.30 AM – 1.00 PM

Venue Details:

Wipro campus,
Vendor Gate, 203, 115/1, ISB Rd,
Opp. to Dominos, Financial District,
Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032