Genpact is conducting a walk-in drive for Freshers/Exp as Content Moderation Positions in Hyderabad, Kolkata Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Genpact

Job Role: Content Moderation

Experience: 0 – 3 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Hyderabad, Kolkata

Salary: Best in Industry

Job Description:

Non voice: (Only freshers)(6 months contractual role)(Work location:Kolkata)

• Conduct investigations to identify and mitigate online ecommerce risk.
• Utilize excellent judgment to make independent decisions regarding complex transactions and customer authentication.
• Engage in frequent written and verbal communication with department management, risk analysts, risk engineers, company associates, and third parties.
• Ensure productivity and maintain highest quality assurance standards.
• Leverages appropriate operational tools and applications to find the data.
• Ability to successfully navigate websites.
• Understands and adheres to workflow directions, SOPs.
• Performs a variety of routine standard tasks in non-voice queues like email, chat etc.

Content moderation: (0-3yr) (Languages: English+Hindi/Bengali)(Work location: Hyderabad)

• Provide resolution to maintain standards of quality
• Review content and provide resolution based on prescribed guidelines
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
• This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Minimum Qualifications:

• Any graduate (except law/diploma)
• Strong interpersonal skills to effectively communicate complex transactional issues to internal and external customers.
• Strong Problem solving skills
• Aptitude for determining situational needs and providing appropriate solutions.
• Must be able to work on a flexible schedule (including weekends)

Walk-in Details:

Walk-in Date: 6th Dec 2025

Time: 12.00 PM to 1.00 PM

Interview Details:

Genpact,
Imagine Tech Park Opposite of Fusion BPO Salt Lake,
Sector V, near collage more Bidhannagar,
Kolkata, West Bengal 700091.

About Genpact Company:

Genpact is a global professional services firm that focuses on delivering digital transformation and intelligent operations services to businesses. Founded in 1997 as a business unit within General Electric, it became an independent company in 2005 and later went public in 2007. Genpact leverages digital technologies, data, and AI to help clients drive innovation and achieve measurable outcomes.