Sutherland is conducting a walk-in drive for Freshers/Exp as Email Support Executive Positions in Mumbai Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Sutherland
Job Role: Email Support Executive
Experience: 1 – 5 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Rs.2,25,000/- to Rs.3,75,000/-
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Job Description:
We are hiring Email Support Executives for an international Travel & Airline customer support process. The role involves handling customer queries and providing resolutions only via email while maintaining quality and SLA standards.
Key Responsibilities
- Handle customer queries related to travel/airline services through email support
- Provide accurate and timely resolutions as per process guidelines
- Maintain quality scores and productivity metrics
- Ensure proper documentation and case handling
HR Contact: Roshni Kala
Mobile: 9892539185
Apply Mode: Walk-in
Walk-in Details:
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|---|---|---|
Walk-in Date: 25th Feb to 16th March 2026
Time: 9.30 AM – 5.30 PM
Interview Address:
5th Floor,
Liberty Tower,
MIDC Kalwa Industrial Estate, Thane–Belapur Rd,
Airoli, Navi Mumbai – 400708.
Contact – Roshani Kala ( 9892539185 )
About Sutherland:
Sutherland is a global provider of digital transformation and business process services, specializing in delivering exceptional customer and employee experiences through the integration of human expertise and advanced technologies.
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!

