Sutherland is conducting a walk-in drive for Freshers/Exp as Prcess Associate Positions in Navi Mumbai Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Sutherland
Job Role: Process Associate
Experience: 0 – 1 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Navi Mumbai
Salary: Rs.1,50,000/- to Rs.4,00,000/-
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Job Description:
Sutherland is hiring Freshers and Experienced Professionals for an
US Telecom Voice Process. The role involves handling inbound customer service queries & support responsibilities for US-based telecom customers.
Key Responsibilities:
- Handle inbound calls from US telecom customers
- Resolve customer queries related to telecom services
- Provide accurate information and maintain service quality
- Meet defined KPIs and productivity targets
- Ensure high customer satisfaction.
Location: Sutherland Global Services, Liberty Tower, 5th Floor, Airoli, Navi Mumbai.
Eligibility Criteria:
- Freshers & Experienced candidates can apply
- Minimum 1 year International BPO experience (preferred for experienced bracket)
- Excellent English communication skills (mandatory)
- Comfortable working in US rotational shift (Night & Graveyard)
- Immediate joiners Required.
Employment Details:
- Shift: US Rotational (Night & Graveyard)
- 5 Days Work From Office
- Work Schedule: 5 Days Working + 2 Rotational Off
- Process Type: International Voice Process
Additional Requirements:
- Only candidates residing in Mumbai / Navi Mumbai are eligible to apply
- Willingness to work from Airoli Office Location.
Perks & Benefits:
Lucrative Performance-Based Incentives | Cab facility for safe and convenient | Travel Allowance included Medical insurance coverage Work-life balance with 2 weekly offs.
How to Apply:
Join us and be part of a dynamic team driving global customer satisfaction!
Kindly Contact HR Pournima : 9820190498
Apply Mode: Walk-in
Walk-in Details:
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|---|---|---|
Walk-in Date: 3rd to 14th March 2026
Time: 3.00 PM – 6.00 PM
Interview Address:
Sutherland Global Services,
5th Floor, Liberty Tower,
Reliable Plaza IT Park,
MIDC Kalwa Industrial Estate,
Thane – Belapur Rd, Airoli,
Navi Mumbai, Maharashtra 400708.
Contact – HR Pournima ( 9820190498 )
About Sutherland:
Sutherland is a global provider of digital transformation and business process services, specializing in delivering exceptional customer and employee experiences through the integration of human expertise and advanced technologies.
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
