Job description
Greetings from Sutherland!!!
We are hiring candidates for International Voice Process.
Job Criteria:
1) Excellent verbal communication skills.
2) Minimum 1 Year of experience in an International BPO.
3) Freshers with Excellent communication skills.
4) Should be available to join us immediately.
5) Ability to handle real-time International voice calls.
In this role, you will get to:
1) Be the primary point of contact for our Business-to-Business customers through Voice.
2) Provide timely, accurate, and professional support.
3) Take full ownership of each interaction with proactive problem-solving and excellent customer service.
4) Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
5) Maintain customer records and call documentation in our systems with precision.
6) Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
7) Suggest process improvements and flag recurring customer issues through proper channels.
Selection Process:
1) HR Interview (Walk In)
2) SD Panel Interview
3) Voice Assessment
Shift Timings & Off: 5-days work, week with rotational shifts Predominantly night shifts
Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings.
Interested candidates please call to HR Bhavana & walk-in by mentioning HR Bhavana on the top of the resume.
Work Location: 7th Floor, North Wing DivyaSree TechRidge, Block P2, Manikonda, Hyderabad, Telangana 500104
G-Map:- https://maps.app.goo.gl/KcneWkbW91BC7W1E6
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com
Role: Non Tech Support – Voice / Blended
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Graduation Not Required
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Customer SupportInternational BPOInternational Voice Process
Chat Process
Time and Venue
9th July – 11th July , 10.30 AM – 1.30 PM
Location: 7th Floor, North Wing DivyaSree TechRidge, Block P2, Manikonda, Hyderabad, Telangana 500104
Contact – HR Bhavana ( 7036417606 )
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
