Company Name: Sutherland
Job Role: Customer Associate
Experience: 0 – 3 Years
Qualification: 12th, Any Graduates
Job Type: Full Time
Job Location: Hyderabad, Chennai
Salary: Best in Industry
Job Description(Hyderabad):
- 10+2/Any Graduates are good to go for apply this job!
- Completely Work from Office!!!
- Freshers are eligible!!!
- Candidate should be excellent in communication.
We are seeking skilled and enthusiastic Customer Service Representatives to join our international BPO team. As a Customer Service Representative, you will handle Chat for customer inquiries, resolve issues, and provide exceptional service to clients from diverse cultural backgrounds.
Key Responsibilities:
- Handle Inbound customer calls from international clients.
- Resolve customer complaints and concerns in a timely and professional manner.
- Utilize software applications and tools to manage customer interactions.
- Meet or exceed customer satisfaction and quality targets.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain accurate records of customer interactions.
Requirements:
- Fluency in English (written and spoken)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Undergraduate and Graduate are eligible.
- Any domestic experience also considerable.
Job Description(Chennai):
- Handle Customer queries through calls, chats or emails
- Provide accurate and timely information to customer inquiries.
- Resolve customer issues and complaints effectively.
- Work in coordination with team members to achieve service targets.
- Stay updated with product information and company policies.
Qualifications
- High school or Any Graduation
- Proficiency in English language
- Excellent verbal communication skills.
Skills
- Customer Service
- Problem-Solving
- Time Management
- Active Listening
Walk-in Details:
Walk-in Date: 19th to 26th March 2025
Time: 10.00 AM – 2.30 PM
Venue Details:
Hyderabad Venue:
C978+3WP, Lanco Hills Rd,
Chaitanya Enclave, Khaja Guda,
Makthakousarali, Hyderabad,
Telangana 500089
(07th Floor Sutherland Office-Divyasree building)
Chennai Venue:
A1 Block, 8th Floor,
Gateway office parks,
Perungalathur, Chennai 600063.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
