Company Name: Sutherland
Job Role: Customer Associate
Experience: 0 – 3 Years
Qualification: 12th, Any Graduates
Job Type: Full Time
Job Location: Hyderabad, Chennai
Salary: Best in Industry
Job Description(Hyderabad):
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- 10+2/Any Graduates are good to go for apply this job!
- Completely Work from Office!!!
- Freshers are eligible!!!
- Candidate should be excellent in communication.
We are seeking skilled and enthusiastic Customer Service Representatives to join our international BPO team. As a Customer Service Representative, you will handle Chat for customer inquiries, resolve issues, and provide exceptional service to clients from diverse cultural backgrounds.
Key Responsibilities:
- Handle Inbound customer calls from international clients.
- Resolve customer complaints and concerns in a timely and professional manner.
- Utilize software applications and tools to manage customer interactions.
- Meet or exceed customer satisfaction and quality targets.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain accurate records of customer interactions.
Requirements:
- Fluency in English (written and spoken)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Undergraduate and Graduate are eligible.
- Any domestic experience also considerable.
Job Description(Chennai):
- Handle Customer queries through calls, chats or emails
- Provide accurate and timely information to customer inquiries.
- Resolve customer issues and complaints effectively.
- Work in coordination with team members to achieve service targets.
- Stay updated with product information and company policies.
Qualifications
- High school or Any Graduation
- Proficiency in English language
- Excellent verbal communication skills.
Skills
- Customer Service
- Problem-Solving
- Time Management
- Active Listening
Walk-in Details:
Walk-in Date: 19th to 26th March 2025
Time: 10.00 AM – 2.30 PM
Venue Details:
Hyderabad Venue:
C978+3WP, Lanco Hills Rd,
Chaitanya Enclave, Khaja Guda,
Makthakousarali, Hyderabad,
Telangana 500089
(07th Floor Sutherland Office-Divyasree building)
Chennai Venue:
A1 Block, 8th Floor,
Gateway office parks,
Perungalathur, Chennai 600063.
Hot Openings:
