Company Name: Wipro
Job Role: Analyst
Experience: 1 – 4 Years
Qualification: Any Graduate – BA, B.Com, B.Sc, Any technical, MA, M.Com, part time MBA, PGDM
Job Type: Full Time
Job Location: Navi Mumbai, Mumbai
Salary: Best in Industry
Job Description:
- Excellent communication skills are mandatory.
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
*Mandatory to carry Hard Copy of Resume and Original Adhar or Pan card while coming for Interview in office*
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 15th November 2024
Time: 12.00 PM – 1.30 PM
Venue Details:
Raheja Mind Space East Tower No 7,
Opp, Airoli Railways Station Airoli
Navi Mumbai.
