Company Name: Accenture

Job Role: Process Associate

Experience: 1 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Gurugram

Salary: Best in Industry

Job Description:

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query.
• handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
  a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.

What are we looking for

• Adaptable and flexible
• Problem-solving skills
• Ability to perform under pressure
• Agility for quick learning
• Results orientation

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Education Qualifications: Graduate and undergraduate

Experience: 1-4 Years experience in International Voice/Chat role.(No fresher)

Walk-in Details:

Walk-in Date: 2nd & 3rd July 2025

Time: 10.00 AM to 4.00 PM

Interview Address:

Accenture office,
Tower-9, Ground Floor,
Unitech Infospace,
Sector-21, Dundahera,
Gurugram, Haryana, India, 122001

Contact – Shefali/Sanya/Akash/Monti

About Accenture:

Accenture is a global professional services company offering a wide range of services, including strategy, consulting, digital, technology, and operations. They serve a diverse client base, including businesses, governments, and other organizations, helping them build digital cores, optimize operations, and drive growth. Accenture also focuses on ethical AI and responsible AI practices, helping clients leverage AI intelligently and responsibly.