Job description
Job Overview
You’ll be part of Amazon’s Customer Service team, helping customers with queries about online shopping, identity verification, account security, purchase order support, and more. Our mission is to be Earth’s most customer-centric company, and you’ll play a key role in achieving that goal by being the first point of human contact for customer support.
Duties & Responsibilities
Some of your duties include:
Answer customer requests through phone, chat, and email
Navigate and review solutions in real-time using a variety of tools
Assist with identity verification and account security concerns as needed
Help identify and prevent potential fraud or security issues that may impact customer experience
Problem-solve for customers without reading from a script
Provide exceptional support and troubleshoot account and shopping issues
You will also need to be able to:
Communicate effectively with strong verbal and written skills
Should be comfortable with both the languages English and Hindi
Work comfortably with computers and navigate multiple systems
Work varying shifts from Monday to Sunday
Work in rotating shifts (late night and overnight shifts primarily, early morning, afternoon, weekend, and overtime as required)
Be punctual and present for your entire work shifts
Be fully committed to your customer service role whilst working at Amazon
What it’s like as an Amazon Customer Service Associate
Surroundings. You’ll be working in an office environment, assisting customers through phone, chat, and email.
Activity. You’ll be at your desk for the majority of your shift, assisting customers through phone, chat, and email.
Temperature. Our office locations provide comfortable, climate-controlled work environments.
Dress code. Business casual attire is appropriate for our office environment.
Why You’ll Love Amazon
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
Medical insurance
Office perks to suit your needs including 24/7 food and beverage options, games room, and interfaith prayer, lactation and quiet rooms when you need privacy
Site transportation allowance
Meal allowance of 1,100 Rs/Month
Night shift premium pay
Lifestyle benefits and retail discounts through our Amazon Extras program
Self-directed and instructor-led training to get you up to speed
Ongoing learning opportunities to develop your skills
Employee support programs and resource groups
A full list of benefits and criteria for each to be offered a successful applicant can be found on our benefits page: https://www.amazon.jobs/en/benefits
Requirements
You must be 18 years or older.
You must have completed 10+2 education (12th grade) — freshers and experienced candidates welcome.
You must be proficient in English, including the ability to understand and adhere to all job requirements.
You must be authorised to work in India.
How To Get Started
You can begin by applying above. If you need help with your application, you can start with our step-by-step guide: https://www.amazon.jobs
If you have questions regarding the hiring process, please visit our support landing page: https://www.amazon.jobs
If you have a disability and need an accommodation during the application and hiring process, or need to initiate a request prior to starting your Day 1, please visit our People with Disabilities landing page: https://jobs.amazon.in/people-with-disabilities or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us at india-acat@amazon.com for assistance.
Equal Employment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
I hereby consent to the recording of your video and audio during interview stages and during the term of your employment at Amazon (as applicable) for the purposes of proctoring the assessment and validating your identity. You further agree that Amazon, Amazon’s authorised personnel or third parties authorised by Amazon may capture and store a screenshot of your face which will be used for the purpose of Amazon’s internal records purpose and continued identity verification. Further, you may also be required to show a government issued ID (except Aadhaar card) having your photo to Amazon, Amazon’s authorised personnel or third parties authorised by Amazon during your interview stages and on your first day of joining Amazon as an employee. You consent that a screenshot of the government ID may be captured by Amazon or Amazon’s authorised personnel, or third parties authorised by Amazon for Amazon’s internal records purpose and validation of your identity.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://jobs.amazon.in/people-with-disabilities for more information.
Role: Customer Success, Service & Operations – Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Graduation Not Required
Key Skills
Skills highlighted with ‘‘ are preferred key skills
Customer Service
Customer Care International Voice Process
Time and Venue
16th July – 17th July , 9.30 AM – 11.30 AM
Amazon Development Centre (India) Pvt. Ltd. Floor 6 in Tower 1 of Laxmi Infobahn Private Limited SEZ, Survey No. 107(P), Kokapet Village, Gandipet Mandal, Ranga Reddy District, Hyderabad, Telangana- 500075
Contact – Pranay
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
