Axis Bank is conducting a walk-in drive for freshers/exp as Customer Service Specialist positions in the Chennai location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.
Company Name: Axis Bank
Job Role: Customer Service Specialist
Experience: 2 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Chennai
Salary: Rs.3,00,000/- to Rs.4,50,000/-
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Job Description:
Role & responsibilities
The role exists for effectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products. Effectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum call handling time.
- Delivering service with requisite courtesy and accuracy
- Demonstrating complete onus to customers queries / problems
- Adhering to product and process requirements with nil errors
- Escalating customer issues to the right internal stakeholders
- Ensuring process efficiency and effectiveness
- Complying to service and sales guidelines
- Achieving Call Quality targets and other key performance indicators, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.
Preferred candidate profile
- 2- 4 years of total experience.
- Candidate who can join immediately are preferred.
- Freshers who are postgraduates only can apply and graduates who are above 2 years can apply.
Walk-in Details:
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Walk-in Date: 22nd to 26th Sept 2025
Time: 9.30 AM – 5.30 PM
Interview Address:
Axis Bank Ltd,
Global Infocity Park,
Module 1 & 2, 10th Floor,
Block A, MGR Salai, Perungudi,
Chennai-600096.
Contact – Raghu ( 7200347150 )
About Axis Bank:
Axis Bank is a major Indian banking and financial services company, formerly known as UTI Bank. It was one of the first private sector banks established in India after the government opened up the banking sector. Headquartered in Mumbai, it’s the third largest private sector bank in India, offering a wide range of financial products and services to individuals and businesses.
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
