Axis Bank is conducting a walk-in drive for freshers/exp as Customer Service Specialist positions in the Chennai location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Axis Bank

Job Role: Customer Service Specialist

Experience: 2 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Chennai

Salary: Rs.3,00,000/- to Rs.4,50,000/-

Job Description:

Role & responsibilities

The role exists for effectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products. Effectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum call handling time.

• Delivering service with requisite courtesy and accuracy
• Demonstrating complete onus to customers queries / problems
• Adhering to product and process requirements with nil errors
• Escalating customer issues to the right internal stakeholders
• Ensuring process efficiency and effectiveness
• Complying to service and sales guidelines
• Achieving Call Quality targets and other key performance indicators, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.

Preferred candidate profile

• 2- 4 years of total experience.
• Candidate who can join immediately are preferred.
• Freshers who are postgraduates only can apply and graduates who are above 2 years can apply.

Walk-in Details:

Walk-in Date: 22nd to 26th Sept 2025

Time: 9.30 AM – 5.30 PM

Interview Address:

Axis Bank Ltd,
Global Infocity Park,
Module 1 & 2, 10th Floor,
Block A, MGR Salai, Perungudi,
Chennai-600096.

Contact – Raghu ( 7200347150 )

About Axis Bank:

Axis Bank is a major Indian banking and financial services company, formerly known as UTI Bank. It was one of the first private sector banks established in India after the government opened up the banking sector. Headquartered in Mumbai, it’s the third largest private sector bank in India, offering a wide range of financial products and services to individuals and businesses.