Company Name: Cognizant
Job Role: Service Desk Engineer
Experience: 0 – 1 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Kolkata
Salary: Rs.50,000/- to Rs.2,75,000/-
Job Description:
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Primary Skills:
The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request full fillment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for maintaining SLA/KPIs for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
Mandatory Documents to attend the Interview
Keep your Recent photograph 2 copy & 1 copy of GOVT ID Proof (PAN/Aadhar Card) & Resume Hardcopy (2 copies), Hardcopy of interview invite for Verification purpose.
Please share your details as below with updated resume to malathi.s2@cognizant.com
(MANDATORY DETAILS)
TOTAL EXP-
RELEVANT EXP IN SERVICE DESK:
INTERNATIONAL VOICE PROCESS:
TICKET HANDLING:
TROUBLESHOOTING:
ARE YOU READY TO WORK IN ROTATIONAL SHIFT:
WILLING TO COME FOR DIRECT FACE 2 FACE INTERVIEW ON 19th APRIL:
C.CTC-
EXPTD CTC-
CUR.COMPANY-
NP-
PF STATEMENT FOR TOTAL YRS OF EXP (yes/no)-
(mention if you dont have PF for current 5yrs)
FORM 16(yes/no)
CUR LOCATION-
PREF LOCATION-
Walk-in Details:
Walk-in Date: 19th April 2025
Time: 9.00 AM – 2.00 PM
Venue Details:
Cognizant Technology Solutions,
Candor Kolkata One Hi –Tech Structures Pvt Ltd,
Candor TechSpace IT/ITES SEZ, Tower C1 (Cafeteria),
5th Floor, Plot No.DH-1, DH-2, DH-3 & DH-3/1,
Block No. DH,, Action Area I, New Town,
Kolkata – 700156, West Bengal.
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