Company Name: Swiggy
Job Role: Retail Store Manager
Experience: 2 – 7 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Kochi
Salary: Rs.4,00,000/- to Rs.6,00,000/-
Job Description:
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Role & responsibilities
- Recommend and advise on best practices of picking and packing to improve Cx experience.
- Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
- Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
- Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
- Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
- Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
- Provide recommendations on the training aspects required to deliver/improve Cx metrics.
- Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.
Preferred candidate profile
- Graduate / 2-7 years of retail management experience
- Must have led 15+ people/ employees at Retail/ Store.
- Problem solving, data-driven decision-making
- Adaptability to dynamic situations.
- Experience from retail/FMCG/ quick commerce Industry.
Perks and benefits
- Monthly Incentives
- Medical Benefits
Walk-in Details:
Walk-in Date: 28th to 29th November 2024
Time: 10.30 AM – 3.00 PM
Venue Details:
Swiggy Onboarding Office Kochi – 3RD Floor,
T K M Park, Market Rd,
Convent Junction, Marine Drive,
Kochi, Ernakulam, Kerala 682011.
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