Direct Walk-in Interviews in Swiggy – Career Interviews for Freshers in Swiggy

Company Name: Swiggy

Job Role: Retail Store Manager

Experience: 2 – 7 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Kochi

Salary: Rs.4,00,000/- to Rs.6,00,000/-

Job Description:

Role & responsibilities

• Recommend and advise on best practices of picking and packing to improve Cx experience.
• Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
• Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
• Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
• Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
• Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
• Provide recommendations on the training aspects required to deliver/improve Cx metrics.
• Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Preferred candidate profile

• Graduate / 2-7 years of retail management experience
• Must have led 15+ people/ employees at Retail/ Store.
• Problem solving, data-driven decision-making
• Adaptability to dynamic situations.
• Experience from retail/FMCG/ quick commerce Industry.

Perks and benefits

1. Monthly Incentives
2. Medical Benefits

Walk-in Details:

Walk-in Date: 28th to 29th November 2024

Time: 10.30 AM – 3.00 PM

Venue Details:

Swiggy Onboarding Office Kochi – 3RD Floor,
T K M Park, Market Rd,
Convent Junction, Marine Drive,
Kochi, Ernakulam, Kerala 682011.