Job description
Role & responsibilities
• Handle inbound/outbound customer interactions for UK customers.
• Provide professional and effective resolution to customer queries.
• Maintain excellent customer service standards.
• Understand customer requirements and provide appropriate solutions.
• Ensure accurate documentation and timely updating of customer information.
• Follow process guidelines, quality standards and compliance requirements.
• Meet defined productivity and customer satisfaction parameters.
Designation: Customer Support Associate / International Voice Process Executive
Process: UK International Voice Process
Job Type: Full-Time, Permanent
Work Location: Bangalore
Working Days: 5 Days Working
Weekly Off: 2 Days Rotational / Split Off
Shift: Rotational Shifts, including UK-aligned working hours
Preferred candidate profile
ELIGIBILITY
Education: Any Graduate / Undergraduate as applicable
Experience: Freshers / Experienced candidates with good communication skills can apply.
We are looking for candidates with:
Excellent English communication skills
Good conversational ability and active listening skills
Customer service orientation
Willingness to work in rotational shifts
Willingness to work on rotational / split weekly offs
Comfortable working in an international voice process
Role: Customer Service
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Graduation Not Required
Key Skills
Skills highlighted with ‘‘ are preferred key skills
Customer Support, Customer Service, Customer Satisfaction
Customer Experience, Customer Retention, Retention, Customer Engagement
Time and Venue
5th October – 9th October , 11.30 AM – 1.00 PM
The Residences at Brigade Tech Gardens Firstsource, 2nd floor Whitefield Road, Kundalahalli, Bangalore, Karnataka 560037
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
