Firstsource is conducting a walk-in drive for Freshers/Exp as Customer Success Associate Positions in Hyderabad Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Firstsource
Job Role: Voice Process Associate
Experience: 0 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Hyderabad
Salary: Rs.2,75,000/- to Rs.4,00,000/-
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Job Description:
Key Responsibilities:
- Handle customer queries via Email, chat, Backend or ticketing systems
- Ensure timely and accurate data entry, verification, and processing
- Resolve issues within defined turnaround times and ensure customer satisfaction
- Maintain updated knowledge of client products and service
- Follow standard operating procedures and adhere to company guidelines
- Collaborate with internal teams to ensure seamless operations
Required Skills & Qualifications:
- Excellent written communication skills in English
- Strong attention to detail and analytical ability
- Good typing speed with accuracy (minimum 30-35 WPM)
- Proficient in MS Office and basic computer applications
- Ability to work in rotational/night shifts
- Minimum qualification: Graduates preferred
- Prior experience in a BPO or back-office environment is a plus
Note: Kindly Mention HR name as Nawaz khan on above the CV while coming for Walk-in Interview
Walk-in Details:
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Walk-in Date: 2nd to 4th July 2025
Time: 11.00 PM – 2.00 PM
Interview Address:
5th Floor, Block 1,
Survey No 142,
BSR Builders LLP IT SEZ Nanakramguda Village,
Serilingampalle (M),
Hyderabad, Telangana 500008
Contact – Nawaz khan
About Firstsource:
Firstsource Solutions Limited is a prominent Indian business process management (BPM) company headquartered in Mumbai, Maharashtra. Established in 2001 as ICICI InfoTech Upstream Ltd, it was later rebranded as Firstsource Solutions in 2006. The company became publicly listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE) in 2007
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
