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Genpact Direct Interviews – Career Walk-in Interviews for Freshers in Genpact

Join Us:

Company Name: Genpact

Job Role: Chat Support

Experience: 1 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Gurgaon

Salary: Best in Industry

Job Description:

  • Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
  • Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
  • Use available information and tools to validate identity of the caller to safeguard Member information.
  • Initiate effective and timely written communication with customer.
  • Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
  • Adhere to all policies and procedures while showcasing customer centric servicing ethos.
  • Take allotted training and execute on action plans discussed during coaching sessions.
  • Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
  • Seek steady improvement according to the QA guidelines.

Minimum Qualifications

  • Graduate/Bachelors Degree preferred
  • Comfortable working in a 24×7 work environment with rotational shifts.
  • Experience working in a FinTech/Crypto environment/company
  • Strong problem-solving and decision-making abilities
  • Ability to multitask, prioritize, and manage time effectively
  • Familiarity with customer relationship management (CRM) systems and practices
  • Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.

Preferred Qualifications/ Skills

  • Excellent customer service skills and ability to assist in customer inquiries independently.
  • Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
  • Self-disciplined, diligent, proactive and detail oriented
  • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
  • Ability to maintain high levels of confidentiality and data security standards.
  • Keen attention to detail, customer profiling and pattern identification

Note: Please carry below documents with you:

  1. 3 copies of updates resume
  2. 3 Passport size photographs
  3. Original Aadhar card
  4. 2 copies of Aadhar card
  5. Payslip (if applicable)

Walk-in Details:

Walk-in Date: 27th to 30th November 2024

Time: 11.30 AM – 1.00 PM

Venue Details:

Genpact Plot No 22 B Sector 18,
Gurgaon/Gurugram,
Haryana Pin Code- 122015.

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