Company Name: Genpact
Job Role: Lead Consultant Service
Experience: No Prior Experience Required
Qualification: BE/B.Tech, MCA
Job Type: Full Time
Job Location: Noida
Salary: Best in Industry
Job Description:
| WORK FROM HOME JOBS | ||
|---|---|---|
| Data Entry | Rs.3,00,000/- Lakhs | Apply Here |
| Java Engineer | Rs.18,00,000/- Lakhs | Apply Here |
| React Developer | Rs.4,00,000/- to 6,00,000/- Lakhs | Apply Here |
| .Net Backend Developer | Rs.18,00,000/- Lakhs | Apply Here |
| React JS Developer | Rs.10,00,000/- to 15,00,000/- Lakhs | Apply Here |
| Test Engineer | Rs.11,00,000/- Lakhs | Apply Here |
| Developer | Not Disclosed | Apply Here |
| Engineer | Rs.4,00,000/- to 6,00,000/- Lakhs | Apply Here |
| Software Engineer | Rs.3,50,000/- to 4,00,000/- Lakhs | Apply Here |
| Graphic Designer | Rs.2,40,000/- to 3,00,000/- Lakhs | Apply Here |
Responsibilities of the Candidate:
- Act as L1 resource as Primary SPOC for production Incidents.
- Shift handover with proper documentation.
- Execute and manage day-to-day operations via ticketing tools with defined processes.
- Establish and maintain SOPs and create missing support documentation.
- Report Incident status on a regular basis in a format approved by the support Technical Leader.
- Coordinate with teams and onboard respective stakeholders in Incident War room call for analysis and fix.
- Escalate highly complex issues to the Operation Lead, SMEs, or Application lead for immediate analysis and resolution.
- Understand production incidents and provide solutions based on knowledge of Management documentation for the same issues.
- Monitor applications based on system alerts and Alram for proactive actions.
- Covers system planned outages, job failures,s, and end-user support.
- Strong support experience on AWS, Python based applications.
- Proactively monitor the Performance & Availability of the application (production environment) at regular intervals and report any malfunctions to application owners immediately.
- Ensure all Incidents are being recorded in the ITSM tool for tracking and SLA adherence.
- Support Production deployment and post-deployment verification.
- Good understanding of Service management sub-functions such as Incident, Problem, and Change processes as per ITIL standards.
- Basic understanding of cloud technologies preferred AWS.
Requirements:
- B.Tech/B.E/ MCA
- Excellent written and verbal communication skills
- Preferred Qualifications/ Skills
- Understanding of IT service management processes.
- Excellent communication skills
- Problem-solving aptitude
- Well-versed in OS including Unix, Windows, and database concepts.
- Integrate software components and third-party programs.
- Being aware of the limits of technology and when it is justified to move from a low-code approach to a tailor-made development approach, integrating the advantages of both approaches.
| Genpact Recruitment For Freshers Apply Link: | Apply Here |
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