Company Name: Genpact
Job Role: Lead Consultant Service
Experience: No Prior Experience Required
Qualification: BE/B.Tech, MCA
Job Type: Full Time
Job Location: Noida
Salary: Best in Industry
Job Description:
Responsibilities of the Candidate:
- Act as L1 resource as Primary SPOC for production Incidents.
- Shift handover with proper documentation.
- Execute and manage day-to-day operations via ticketing tools with defined processes.
- Establish and maintain SOPs and create missing support documentation.
- Report Incident status on a regular basis in a format approved by the support Technical Leader.
- Coordinate with teams and onboard respective stakeholders in Incident War room call for analysis and fix.
- Escalate highly complex issues to the Operation Lead, SMEs, or Application lead for immediate analysis and resolution.
- Understand production incidents and provide solutions based on knowledge of Management documentation for the same issues.
- Monitor applications based on system alerts and Alram for proactive actions.
- Covers system planned outages, job failures,s, and end-user support.
- Strong support experience on AWS, Python based applications.
- Proactively monitor the Performance & Availability of the application (production environment) at regular intervals and report any malfunctions to application owners immediately.
- Ensure all Incidents are being recorded in the ITSM tool for tracking and SLA adherence.
- Support Production deployment and post-deployment verification.
- Good understanding of Service management sub-functions such as Incident, Problem, and Change processes as per ITIL standards.
- Basic understanding of cloud technologies preferred AWS.
Requirements:
- B.Tech/B.E/ MCA
- Excellent written and verbal communication skills
- Preferred Qualifications/ Skills
- Understanding of IT service management processes.
- Excellent communication skills
- Problem-solving aptitude
- Well-versed in OS including Unix, Windows, and database concepts.
- Integrate software components and third-party programs.
- Being aware of the limits of technology and when it is justified to move from a low-code approach to a tailor-made development approach, integrating the advantages of both approaches.
| Genpact Recruitment For Freshers Apply Link: | Apply Here |
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
