Genpact Hiring Freshers – Software Job Openings for Freshers in Genpact – Fresher Jobs

Company Name: Genpact

Job Role: Lead Consultant Service

Experience: No Prior Experience Required

Qualification: BE/B.Tech, MCA

Job Type: Full Time

Job Location: Noida

Salary: Best in Industry

Job Description:

Responsibilities of the Candidate:

• Act as L1 resource as Primary SPOC for production Incidents.
• Shift handover with proper documentation.
• Execute and manage day-to-day operations via ticketing tools with defined processes.
• Establish and maintain SOPs and create missing support documentation.
• Report Incident status on a regular basis in a format approved by the support Technical Leader.
• Coordinate with teams and onboard respective stakeholders in Incident War room call for analysis and fix.
• Escalate highly complex issues to the Operation Lead, SMEs, or Application lead for immediate analysis and resolution.
• Understand production incidents and provide solutions based on knowledge of Management documentation for the same issues.
• Monitor applications based on system alerts and Alram for proactive actions.
• Covers system planned outages, job failures,s, and end-user support.
• Strong support experience on AWS, Python based applications.
• Proactively monitor the Performance & Availability of the application (production environment) at regular intervals and report any malfunctions to application owners immediately.
• Ensure all Incidents are being recorded in the ITSM tool for tracking and SLA adherence.
• Support Production deployment and post-deployment verification.
• Good understanding of Service management sub-functions such as Incident, Problem, and Change processes as per ITIL standards.
• Basic understanding of cloud technologies preferred AWS.

Requirements:

• B.Tech/B.E/ MCA
• Excellent written and verbal communication skills
• Preferred Qualifications/ Skills
• Understanding of IT service management processes.
• Excellent communication skills
• Problem-solving aptitude
• Well-versed in OS including Unix, Windows, and database concepts.
• Integrate software components and third-party programs.
• Being aware of the limits of technology and when it is justified to move from a low-code approach to a tailor-made development approach, integrating the advantages of both approaches.